Are your units weatherproof and dry?
Will my property be insured?
Do the stores suffer from condensation?
Is there a minimum period?
Are there any access charges if we wish to access our stored property?
How do I pay?
Do we really hold the keys?
When can we get in?
What happens when we move out?
Is there a deposit?
What happens if I want to move out sooner than I thought?
Is the storage secure?
Is it as easy as it sounds?
How do I arrange storage?
Q: Are your units weatherproof and dry?
A: Our units are secure against all weather conditions.
Q: Will my property be insured?
A: We have found that most people prefer to pay a competitive price for easy to use storage and then to make their own arrangements for insurance if they want to. We keep our storage as simple and as easy to use as possible. Also, if we provided insurance we would need to keep an inventory of contents. This would reduce the flexibility of your storage and increase costs.
Q: Do the stores suffer from condensation?
A: We have very little problem with condensation. Condensation was generally associated with older (1980's and before) flat roof design containers. Modern containers do not have the same problem. All of our stores are new or of a very high standard but please bear in mind they are unheated. Condensation occurs when the temperature falls and there is already moisture in the store. If you place dry items into your store on a dry day you will have no problems from condensation. As an extra measure we supply an accessory called Absorpole which is designed to remove the moisture from the air in steel stores. If you are interested please ask our staff for more details.
Q: Is there a minimum period?
A: Our minimum period is as little as 1 week. Most storage companies work on a 1 month minimum but with us you are never committed to more than a week.
Q: Are there any access charges if we wish to access our stored property?
A: No. What we quote is what you pay. You have the key to control access to your property yourself.
Q: How do I pay?
A: When you move in we ask you for payment from the day you move in to the end of the current month (if there are less than 5 days to the end of the month then to the end of the following month). You then receive an invoice at the beginning of each following month. If you move out we refund each full unused week. Payment can be made by cheque, and standing order as well as by credit or debit card.
Q: Do we really hold the keys?
A: Yes. You get two keys to the high security lock on your store.
Q: When can we get in?
A: There is 24/7 access at all of our sites except Sedgefield and Eaglescliffe where we close at 6.00pm and re-open at 8.00am (8.00 to 12.00 Saturday, closed Sunday).
Q: What happens when we move out?
A: Let us know when you are moving out. We will arrange to collect the keys. We will organise your refund for full unused weeks in the current month and send you a refund or a final statement including key deposit.
Q: Is it as easy as it sounds?
A: Yes, definitely.
Q: How do I arrange storage?
A: Call Free on 0800 389 43 19.
